Community
Working with the Community
To make sure we deliver the best solution, AusNet is committed to working with landowners, the community and stakeholders as we develop this important project to connect these green energy projects to the grid.
AusNet will provide multiple opportunities and channels for the community to provide feedback on the project and will undertake investigations and assessments to better understand the project’s impact.
Delivering benefits to the community
AusNet will work closely with the Gippsland community to ensure the benefits of the project are shared at both a local and broader level.
Our Community Benefits Sharing Program will help fund and deliver initiatives that the Gippsland community identifies as being important for the region's long-term growth, sustainability and wellbeing.
We've also established a Community Advisory Group to help in identifying the initiatives that should be supported through our Community Benefits Sharing Program and to advise the project more broadly.
Have your say
There's plenty of ways you can have your say on the G-REZ transmission project.
Our interactive map provides an opportunity for you to provide feedback on the current preferred route for the project via a pinpoint tool.
You can also visit our digital engagement space where you can learn more about the project or you can complete a short survey where you're able to tell us what's important to you when it comes to the design and delivery of the G-REZ transmission project.
Community Advisory Group
We've established a Community Advisory Group as a key avenue for community involvement in the project.
You can learn more about the role of the G-REZ Community Advisory Group here.
Supporting the community
AusNet Services acknowledges the uncertainty and concern around G-REZ, particularly for potentially affected landowners and communities.
We encourage anyone struggling with mental health and wellbeing challenges to contact one of the independent support providers listed below for free and confidential advice.
- Rural Financial Counselling Service Gippsland - 1300 045 747
- Lifeline - 13 11 14
- Wellways - 1300 111 400
Complaints
AusNet Services views each complaint as an improvement opportunity, and we will do our best to resolve the issue to your satisfaction.
We will acknowledge receipt of your complaint within two working days. Our aim is to resolve your complaint within ten working days.
Where we cannot reach a resolution within ten working days, we will keep you informed of the progress being made with handling your complaint and provide you with a revised timeframe for resolving your complaint.
Landholders may wish to lodge a complaint or feedback directly with their dedicated Land Engagement Officer.
If you have a query, compliment or complaint, please phone 1300 360 795 or email info@grez.com.au.
